Terms & Conditions

This Agreement (as defined below) is entered into by you, being either the entity which: (i) accepts this Agreement online; or (ii) is identified as the "Customer".

Terms of Use

This website (hereafter known as “Site”) is owned by us, Transcity Frozen Food Supplier Pte Ltd (hereafter known as “Transcity”) and is provided to you, the user, under these "Terms of Use" (collectively referred to as this "Agreement") and any amendments or supplements to them that may be posted by Transcity from time to time. All rights to, titles to, and interests in the content displayed on the Site, including but not limited to the Site’s look and feel, data, information, text, graphics, images, sound or video materials, designs, trademarks, service marks, trade names, and urls, are the property of Transcity or its respective partners, agents, or third parties.

You, the Customer who use this Site, shall be deemed to constitute your consent to be bound by the terms and conditions of the Agreement and shall be enforced in the same way as if you had signed the Agreement. The information communicated on the Site constitutes an electronic communication. When you communicate with us through the Site or via other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that we may communicate electronically and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.

The information that is obtained through your use of the Site, whether through the registration process or otherwise, is subject to our Privacy Policy. That Privacy Policy addresses our collection and use of the data you provide, including your rights relative to that information. Please review the Privacy Policy before you use the Site. If you are not willing to accept the terms and conditions in the Agreement, we ask that you do not use the Site or order any items from it. If you purchase any product from the Site, you agree to be legally bound by an additional and separate electronic contract of sale, which shall be concluded when Transcity accepts your order and has delivered the product. 


In consideration for your use of the services provided on the Site, you are required to provide true and accurate information about yourself on the membership registration form. You also agree to promptly update your personal information from time to time to keep it true, accurate and current. You are only allowed to register one account and are prohibited from using a login name or an e-mail address, which may breach the intellectual property or other property rights of any other person or entity. 

Termination of Use

Transcity reserves the right to suspend or terminate your account without notice if the information you provided is false, misleading or if any item in the Agreement is violated. In cases of suspected violation, Transcity shall, at its sole discretion, determine the decision relating to account termination/suspension, and it shall be final and binding.

Login Name and Password

You are solely responsible for maintaining the confidentiality of your login name and password. You shall immediately notify Transcity if it comes to your knowledge that the account has been compromised. A new user account may be created for you but Transcity shall not be held liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.

Website links

Websites, whose links are found on this Site, may lead to sites not operated by or under the control of Transcity. Such links are provided for convenience only, and therefore it is not intended as referrals or endorsements of the linked entities. You access such sites at your own risk and Transcity do not accept any responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material contained on those sites. For advertisement, those advertisers are responsible for ensuring that material submitted for inclusion on the web Site complies with international and national law. Transcity will not be responsible for any error, omission or inaccuracy in advertising.


In addition to the foregoing terms, all other terms and conditions of service shall be in accordance with the international business law and rules. Transcity reserves the right to introduce, modify, amend, or annul any terms and conditions of business at any time during its operation. Those affected by such changes shall be duly informed by issuance of circulars, directives, or other instructions by whatever named form from time to time, which shall henceforth form part of the terms and conditions of service. Your continued use of the Site or placement of orders following the posting of changes constitutes your acceptance of any such changes.

Protection of Intellectual Rights and License

You acknowledge that any content available through the Site, including, but not limited to, content in the form of text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or third-party advertisers is protected by copyrights, trademarks, patents, or other proprietary rights and laws. Unless otherwise authorized by the respective owners, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, license, reverse engineer, or create derivative works based on the Site or any content available through the Site.

You are hereby granted a non-exclusive, non-transferable, revocable, limited license to view, copy, print, and distribute content retrieved from the Site for your personal, non-commercial purposes, provided that you do not remove or obscure the copyright notice or any other notices displayed on the content. You may not copy, reprint, modify, distribute, or sell content retrieved from the Site in any way, for any commercial use or provide it to any commercial source, including other websites, regardless of whether you receive compensation, without the prior written permission of Transcity. You may not frame any trademark, logo, or other proprietary information on this Site without the expressed written consent of Transcity. Any rights not expressly granted herein are reserved.

Disclaimer of Warranties With Respect to Use of Web Site

The site is provided on an "as is" and "as available" basis. Except as specifically provided herein, to the fullest extent permissible pursuant to applicable law, Transcity disclaims all warranties of any kind, whether expressed or implied, including, but not limited to, any warranties of merchantability, fitness for a particular purpose, and noninfringement.

Transcity does not make any warranty that the web site will meet your requirements, or that access to the web site will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. Transcity makes no warranties as to the results that may be obtained from the use of the web site or as to the accuracy, quality, or reliability of any information obtained through the web site.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the site is used at your own risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

No advice or information, whether oral or written, obtained by you from Transcity or through the site shall create any warranty not made herein.

Limitations of Liability

You  understand and agree that under no circumstances that Transcity be liable for indirect, special, incidental, or consequential damages, including, but not limited to, any loss of use, loss of profits, loss of data, loss of goodwill, cost of procurement of substitute services, or any other indirect, special, incidental, or consequential damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from (1) the use of, or the inability to use, the site; (2) the use of, or the inability to use, items purchased on the site; (3) the cost of procurement of substitute services, items, or web sites; (4) unauthorized access to or alteration of your transmissions or data; (5) the statements or conduct of any third party on the site; or (6) any other matter relating to the site. These limitations will apply whether or not Transcity has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Transcity or its content suppliers. The compilation of all content on this site is the exclusive property of Transcity. All software used on this site is the property of Transcity or its software suppliers.

License and site access

Transcity grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Transcity. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Transcity. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Transcity without express written consent.  

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Disclaimer of warranties and limitation of liability

This site is provided by Transcity. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Transcity does not warrant that this site, its servers, or email sent from are free or viruses or other harmful components.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server.